Communication in Organisation

What is Communication?

Communication is about passing of messages, important information, datelines, targets etc between different level of people, organisations and customers.
Effective communication is the key in businesses.

Effective communication improves business efficiency. Without effective communication then employees would not know what to do. The owners and the managers of the business would not know whether the business has achieved its targets or what goods and services its customers require.

Why is Communication Important in Business?

Good communication is essential to building a cohesive and effective team.
Good communication skills are essential to managing the performance of your team members, and if you know how to communicate well to large groups you can minimise the risk of industrial problems developing in your workplace. Communication skills can be particularly important during times of higher workplace stress, for example during downsizing, where good communication is an essential part of change management. You also need to communicate well to build and maintain effective relationships with your suppliers and clients.
Communication skills are crucial to dealing with customer complaints effectively and limiting any negative word-of-mouth about your business.
You can draw on communication skills when you assess the effectiveness of your marketing campaigns. 

 

1. What are the different types of Communications?
2. 
   One-way communication 
3. Is when the receiver cannot respond to a message. 

Two-way communication

Is when the receiver can respond to a message. This allows confirmation that the message has been   received and understood and the manager for a company will understand what you want to buy from them. This communication allows for receiving of feedback.

"In order for a business to be a success, it must use  Effective communication so that the

right message reaches the right people. "

Ways of Communication in Business.

1. Oral Communication - Means verbal either face to face or via the telephone or meetings.

         This method has no evidence of the communication that had taken place.

2. Written Communication - Is used for both internal and external commuication. Most common are letters, memos, reports, faxes, emails, faxes, brochures or pamplets.This method means there is evidence of the communication.